Get in Touch With Us
If you have a question about any of the content on this site — whether that is a specific casino review, a bonus condition, a payment method or anything else related to non GamStop casinos — this is the right place to start. We are an independent editorial team and we take reader contact seriously.
How to Reach the Editorial Team
Email is the most direct and reliable route to us. Every message is read by a real person, and we aim to respond within two working days. The more context you include — which page you are referring to, what you were looking for, and what would have made it more useful — the faster we can get you a meaningful reply.
Please write to us at: [email protected]
What We Can Help With
We receive a wide range of messages. The most common reasons readers contact us include:
- Questions about specific casinos — If you want clarification on a welcome offer, wagering requirement or withdrawal condition for any of the sites we have reviewed, get in touch and we will do our best to help.
- Corrections and factual updates — Bonus amounts, terms and casino details change. If something looks out of date or inaccurate, please flag it. We review and update our content regularly, and reader tips genuinely help.
- Content suggestions — Is there a topic, casino type or payment method you would like us to cover? We take reader suggestions into account when planning new content.
- Partnership and commercial enquiries — If you represent a brand or organisation and would like to explore a working relationship, please introduce yourself, describe what you have in mind, and outline your proposition clearly. Unsolicited generic outreach is unlikely to receive a reply.
- Editorial or methodology questions — If you have a question about how we research and rank the sites on this page, or how our editorial process works, we are happy to explain it.
- Responsible gambling concerns — If you or someone close to you is finding it difficult to manage their gambling, please mention this in your message and we will point you towards appropriate support resources.
What to Expect After You Write to Us
There are no automated responses here. When your message arrives, it is read and assessed by a member of the editorial team. You will receive a reply from an actual person who has considered what you wrote.
Our standard turnaround is two working days. During periods of high volume it may take a little longer, but we follow up on every genuine enquiry. If your message is time-sensitive, please say so clearly at the start of your email.
About This Site and Its Content
Online Casino is an independent comparison site covering casinos that operate outside the GamStop self-exclusion scheme. Our reviews are based on editorial research — we verify offers, terms and licensing conditions — and our rankings are not for sale. Commission arrangements with operators exist, but they do not determine which sites appear at the top of our listings or what we write about them.
All of our content is written for adults aged 18 and over, based in Great Britain, who are making informed decisions about where to play. If you have feedback on whether our content achieves that clearly and honestly, we want to hear it.
Our editorial lead for this site is Claire Winterbourne. Correspondence sent to the email address above is directed to the appropriate team member depending on the nature of the enquiry.
A Note on Response Scope
We can speak to what is published on this site — our reviews, rankings, editorial criteria and general information about non GamStop casino options. We are not able to intervene in individual disputes between players and casino operators, process refunds, or act on behalf of any of the platforms we cover. If you have an unresolved complaint with a casino, the appropriate route is the operator's own support team, followed by the licensing body under which they operate.
Thank you for taking the time to read this page. We look forward to hearing from you.